Senior After Sales Engineer

About the role:

We are expanding our organization and are seeking an experienced After Sales Manager to lead the development of our After Sales Services function, of a growing portfolio of Power Systems Protection, Control & Automation solutions, SCADA and EMS, delivered to Utilities, Renewable Energy Projects and Industrial Facilities.
The ideal candidate will have an Electrical Engineering background and experience in technical support, service delivery, and after-sales operations within the electrical power industry.

During your day, you will:

• Establish and lead the company’s After Sales Services organization, including operational structure, governance, and service delivery strategy
• Define, implement, and continuously improve after-sales policies, procedures, support methodologies, escalation processes, and performance KPIs
• Build, manage and interact with cross-functional support teams, including technical support engineers, sales engineers, product owners, etc.
• Develop and expand company’s after-service business, recognizing cross-selling activities and existing SLA and support contracts expansions.
  Performance KPIs will be applicable
• Leading and coordinating after-sales support operations across multiple support levels, ensuring prompt response, effective issue resolution, and continuous customer satisfaction
• Establishing and continuously improving after-sales procedures, support workflows, escalation paths, and performance metrics
• Acting as the primary point of contact for customers regarding support services and operational issues
• Coordinating with engineering and project teams to ensure seamless transition from project delivery to operational support
• Supporting the development of long-term service agreements and customer success initiatives

To be a fit, you will need:

• Bachelor’s or Master’s degree in Electrical Engineering, Business Administration or relevant field
• 12-15 years of experience in technical support, service delivery, and after-sales operations within the electrical power industry
• Fluency in English (oral and written)

What you need to stand out:

• Strong technical expertise with leadership capabilities, commercial awareness, and organizational skills
• Professional capability of establishing scalable after-sales structures, leading cross-functional teams, enabling the delivery of reliable support services for mission-critical electrical infrastructures

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Collaborative work environment
• Work life balance
• Hybrid workplace model
• Life & Health Insurance Plan
• Training

What you need to do next:

Interested candidates are invited to submit their resume outlining their qualifications and experience.
For more information or questions that may arise, please do not hesitate to contact us on career.commercial@protasis.energy using the reference code REF: SAS_1026.

At PROTASIS S.A., we are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

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PROTASIS S.A.

“With power, we perform”