IT Support & Operations Technician

About the role:

We are seeking an IT Support & Operations Technician to join our IT Department (part of our Operations & Information Systems Security Division) and support the day-to-day delivery of IT services across our organization.
The role is primarily focused on end-user support, service desk activities, workplace technologies, and IT operations, while also providing the opportunity to gain hands-on experience with Microsoft 365, endpoint management, infrastructure, networking, and cybersecurity technologies.
We are looking for a motivated IT professional with a strong service-oriented mindset, good troubleshooting skills, and an interest in developing their technical knowledge within a modern enterprise IT environment.

During your day, you will:

• Provide 1st and 2nd level technical support to users for hardware, software, operating system, network, and Microsoft 365 related issues
• Handle and follow up on IT incidents and service requests through the company's IT Service Desk/ticketing system
• Troubleshoot Windows workstations, laptops, peripherals, printers, and business applications
• Support the daily use of Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and related applications
• Perform user onboarding and offboarding activities, including account preparation, device setup, access permissions, and equipment assignment
• Assist with user account and access management in Active Directory and Microsoft Entra ID
• Prepare, configure, deploy, and maintain PCs, laptops, mobile devices, and other IT equipment
• Support endpoint management, software deployment, patching, and device configuration through Microsoft Intune and related tools
• Assist with troubleshooting basic network connectivity, Wi-Fi, VPN, DNS, DHCP, and peripheral connectivity issues
• Monitor day-to-day IT services and escalate infrastructure, security, or application issues when required
• Assist the IT team with Windows Server, virtualization, backup, networking, and infrastructure-related operations
• Participate in IT deployments, upgrades, migrations, and technology improvement projects
• Coordinate with external vendors and technology partners when troubleshooting or implementing IT solutions
• Maintain IT asset inventories, technical documentation, procedures, and support records

To be a fit, you will need:

• Degree or technical qualification in Computer Science, Information Technology, Computer Networks, or a related field, or equivalent practical experience
• 1–3 years of experience in IT Support, Help Desk, Service Desk, IT Operations, or a similar technical role
• Good knowledge of Windows 10/11 and Microsoft Office/Microsoft 365 applications
• Basic understanding of Microsoft 365 administration
• Familiarity with Active Directory and/or Microsoft Entra ID
• Good understanding of basic networking concepts, including DNS, DHCP, Wi-Fi, and VPNs
• Experience troubleshooting PC hardware, software, peripherals, and common end-user issues
• Familiarity with Microsoft Intune, endpoint management, or software deployment tools is considered an advantage
• Basic knowledge of Windows Server, virtualization, backup, or IT security technologies is considered an advantage
• Relevant Microsoft or other IT certifications are considered a plus
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Strong communication, collaboration, and technical documentation skills

What you need to stand out:

• Strong user-support mindset
• Good analytical and troubleshooting skills
• Ability to communicate technical information clearly and professionally to users with different levels of technical knowledge
• A team-oriented mindset and willingness to collaborate with colleagues and external partners
• A responsible and organized approach to incidents, requests, and assigned tasks
• Attention to detail, particularly when working with user accounts, equipment, permissions, and documentation
• Willingness to learn new technologies and continuously develop technical skills
• Ability to prioritize tasks and handle multiple support requests effectively
• Professionalism and discretion when handling company information and user data

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Collaborative work environment
• Work life balance
• Hybrid workplace model
• Life & Health Insurance Plan
• Training

What you need to do next:

Interested candidates are invited to submit their resume outlining their qualifications and experience.
For more information or questions that may arise, please do not hesitate to contact us on career@protasis.energy using the reference code REF: ITS_1026.

At PROTASIS S.A., we are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

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PROTASIS S.A.

“With power, we perform”